Privacy Policy

C.K. (FAST FOOD SUPPLIERS) LIMITED ("we", "us" or "our"), trading as New Ocean City, is committed to protecting your personal data. This policy explains how we collect and use your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller responsible for your personal data is C.K. (FAST FOOD SUPPLIERS) LIMITED, registered in England & Wales under company number 03879367, with its registered office at 70 Northumberland Avenue, Hull, HU2 0JB, United Kingdom.

For any data protection matter you can contact us at [email protected] or on +44 114 257 1652.

2. Information We Collect

When you place an order or contact us, we may collect:

• Identity and contact data — your name, telephone number, email address and delivery address.
• Order data — the dishes you order, order value, delivery or collection preference, and any special instructions you provide.
• Dietary and allergy information — where you choose to tell us about an allergy or dietary requirement, so that we can prepare your food safely. This may constitute special category data and we process it only with your explicit consent.
• Technical data — IP address, browser type and device information collected automatically when you use our website.
• Payment data — payments are processed by our third-party payment provider. We do not receive or store your full card details.

3. How We Use Your Information

• To process, prepare and deliver your order, and to take payment.
• To contact you about your order where necessary.
• To handle complaints, refunds and customer service enquiries.
• To meet our legal obligations, including food safety and accounting record-keeping.
• To protect our business against fraudulent transactions.

4. Lawful Basis For Processing

We rely on the following lawful bases under UK GDPR:

• Performance of a contract — to fulfil your order.
• Legal obligation — for tax, accounting and food safety records.
• Legitimate interests — to run our business effectively, prevent fraud and improve our service.
• Consent — where you voluntarily provide allergy or dietary information, or where you opt in to marketing.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Our payment processing provider, to take payment securely.
• Delivery personnel, to deliver your order.
• Our website hosting and technology providers, who process data on our behalf.
• Professional advisers, regulators or law enforcement, where we are legally required to do so.

6. Data Retention

We keep order and transaction records for as long as necessary to meet legal, accounting and tax requirements — typically six years. Contact enquiries are kept for as long as needed to resolve the matter and for a reasonable period afterwards.

7. Your Rights

Under UK GDPR you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data in certain circumstances.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

8. Cookies

Our website uses cookies that are necessary for it to function — for example, to keep items in your basket and to process your order securely. We may also use limited analytics cookies to understand how the site is used. You can control cookies through your browser settings, although disabling essential cookies may prevent you from placing an order.

9. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS) and secure payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes To This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.